Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

Why are my balances different on the Voice Response Unit (VRU) when compared with the Internet?

April 26, 2017balances different internet Response Voice vru

0

Posted

Why are my balances different on the Voice Response Unit (VRU) when compared with the Internet?

1 Answer

0

Posted

The Voice Response Unit reflects immediately all transactions that occur during the day. The VRU also updates prices once in the evening and will reflect any price adjustments once in the morning. The Internet updates transactions between the hours of 3:00am and 6:00am ET. The Internet does not reflect “pending transactions.” The Internet does however update price changes up to four times daily. Future site and VRU enhancements will synch up these balances.