Why are Management Feedback Reports (sometimes referred to as Secret or Mystery Shopping) beneficial to a business?
As a business owner or manager you know how vitally important it is that your employees perform their duties and responsibilities in a friendly and professional manner. All customers draw conclusions about the quality of a business based upon what they see and experience (attitudes, knowledge, cleanliness, and service) at any given business. Management also wants to know what their employees are doing when they are away from the business and that their employees are complying with their policies and procedures. At Orion International Corporation we provide our clients with a professional and confidential written assessment of these important issues. Management Feedback Reports are tailored to address any specific aspect of your business to ensure that we satisfy your priorities and concerns. Management Feedback Reports allow you to see your business through the eyes of your customers or clients. In addition, if you have questions regarding the activities of off-site employees when they
Related Questions
- Why are Management Feedback Reports (sometimes referred to as Secret or Mystery Shopping) beneficial to a business?
- How do you incorporate customer feedback into business planning, process improvements and performance management?
- We already have a high standard of customer service. How could mystery shopping improve our business?
