Why are listening skills a part of good etiquette in the workplace?
Lisetning skills are a part of good etiquette in the workplace as they’ve done some research, and they’ve determined that a doctor interrupts his patient who’s explaining their diagnosis to the doctor after 19 seconds, but it takes a patient a minute and a half to fully explain their problem. Because there are usually three things that bring a patient into a doctors office, three complaints that a patient has, and they dont often get to that third complaint within 19 seconds. So the doctor could, literally, misdiagnose what the problem is if they interrupt. Now, the same thing is true in American business today. If someone comes to you and wants to tell you something thats going on, a concern they have, a question they have, they might not get to the real answer of what theyre asking you, until after 90 seconds. So the trick is to listen carefully. Use prompts such as ‘Tell me more’, nod your head affirmatively, dont blink or avoid blinking, use cues that make them ask you, probing the
