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Why are letters with diacritics displaying incorrectly in QuestionPoint?

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Why are letters with diacritics displaying incorrectly in QuestionPoint?

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By default, QuestionPoint uses the Unicode Character Set with the Encoding Level of UTF-8 to store all data. If your web forms are preset to use something other than UTF-8 or if your patron’s e-mail client is preset to a different encoding option, some characters and diacritics will incorrectly display inside QuestionPoint.

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