Why are insurance adjusters needed?
Insurance adjusters are needed because settling insurance claims ultimately requires human judgment. As each claim is unique, call-in centers with computers can only take insurance companies so far – finally, field adjusters must be relied upon to bring their own senses and intelligence to bear upon the particular demands of each claim. It is reassuring to know that insurance adjusters will always be needed. Outsourcing to technology can decrease the workload for adjusters, but will never eliminate the need for adjusters themselves. The need for adjusters is never higher than when catastrophe strikes. In the wake of Hurricanes Katrina, Wilma, and Rita in 2005, major insurance companies were desperate for licensed and trained independent insurance adjusters. Even though major companies staffed a contingent of their own salaried “storm troopers” – these adjusters simply were unable to handle the sheer volume of claims created just by Katrina. When Rita and Wilma made landfall, it seemed
