Why are ccd letters ignored?
Cc’d letters are ignored for three reasons: 1) Cc’d letters that involve a third party will frequently involve a political dimension as people sometimes want to “show off” to their peers or try to convince others of their views. Just as in tech support, we feel communications are kept most clear if the temptations of playing to a crowd are removed. 2) At times, a good response to a suggestion may be a series of questions or other email conversation. We would like to conduct such conversations in private to allow manifold.net personnel to discuss usage with the person making the suggestion. We feel it is important to observe our privacy policy at all times, even if one of the participants is willing to waive it. 3) It takes time sometimes to parse a cc’d document that was not originally intended as a suggestion.
