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Why are call centers often referred to as “contact centers” and “customer care centers?

April 26, 2017call centers Centers contact centers customer referred

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Why are call centers often referred to as “contact centers” and “customer care centers?

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These terms are often interchangeable, as they describe the evolution of the call center and its role as a potentially critical component in customer relationship management (CRM). Many call centers now answer email, engage in live Internet chat sessions with customers, and even transmit live video.