Why are bills estimated if there is an outside reading device?
A. Bills are estimated every other month and when meter readers can not get a reading from the outside reading device due to weather or mechanical problems and when meter readers can not physically read their route due to sickness. The estimation program averages your past 12 months usage if available. An estimation is just an educated guess for what you used do if you would want to read the meter and call the reading into the Water Office you could call it in at any time of the day and or night (670-7948) and leave a voice mail for our billing department. If your bills are due on the 5th, call the reading in between the 10th-12th of the month. If your bills are due on the 15th, call the reading in between the 20th-22nd of the month. If your bills are due on the 25th, call the reading in between the 1st-3rd of the month.
