Why are BBB Accredited Businesses getting points?
Grades represent BBB’s degree of confidence that the business is operating in a trustworthy manner and will make a good faith effort to resolve any customer concerns – and accreditation raises that level of confidence. To be accredited, a business has been thoroughly reviewed by BBB, meets the organization’s high standards for integrity and reliability when dealing with consumers, signs an agreement with BBB to continue to abide by these standards and supports BBB’s efforts to educate and protect the public. In addition, under this agreement, the business must work with BBB to resolve complaints in a timely manner that is equitable for the consumer.
