Why are agents phone lines always busy?
At times, phone traffic is unusually high. Agencies like us counter this problem with a call centre – when it registers waiting and missed calls, we deploy more staff to handle the call-in enquiries. The nature of your enquiries plays a part too. Free & easy tours often take longer process because they combine specific hotels, airfare and land tours into one package. Customers calling about free & easy tours may experience longer waiting time than those calling or queuing for packaged tours.
