Why am I unable to login to the Post Office® Panel website, even when I have carefully copied my email address and password in to the login space?
Firstly, if you have not already done so, check you are using the correct email address. If you have started using a new email address, but have not updated your details, the system will not recognise your new email address. Secondly, use the password reminder on the left hand side of the screen to check you are not using a password you have set up on another website! If you are copying and pasting your password, check that you are not copying any blank spaces before or after your password, as these are treated as extra characters by the system, thus making your password invalid. If you are typing your password make sure that caps lock is not on – the password is case-sensitive. Make sure that you have “cookies” enabled in your browser software; cookies are used in our login process and for tracking questionnaire completion.
