Why am I unable to delete a Business Ringback tone?
Ringback Tones are not deleted, but rather made inactive. Inactive tones may reside on your account indefinitely. Prior to making a tone inactive, you must remove it from any wireless numbers to which it has been applied. Removing a tone from all wireless numbers may be done efficiently following these steps: • Select the “Assign” tab in the Business Ringback Tone application. • Type the Business Ringback Tone name in the Search box then select “Search” button. • Select “Select All” link at the bottom of the “Select” column. • Scan the filtered results and uncheck the box for any end users that were returned improperly (i.e. do not have the Ringback Tone to be inactivated on their account). • Select the “Make Changes” button. • Select a different Business Ringback Tone for these end users and accept. • Return to the “Manage” tab. • Select the “Inactive” option for the selected tone and accept confirmation. Note: If you inactivate a Business Ringback Tone and subsequently want to load i
