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Why am I unable to connect to Raiserss Edge via the Citrix client?

April 26, 2017CITRIX client Connect raisers

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Why am I unable to connect to Raiserss Edge via the Citrix client?

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You probably need to reinstall the most current version of the Citrix client. Either you or your IT staff should follow these steps: • Uninstall the existing Citrix client via Windows Add/Remove Programs. The client is named Citrix Presentation Server Client. • Login again to Citrix at http://re.al.arizona.edu and click on the Raisers Edge icon. • You should be prompted to install the client. NOTE: You may receive a bar across the top of the main window in Internet Explorer asking for permission to download the new Citrix client. You need to right-click on this bar and choose the option to allow this download. • Approve the default prompts to install the Citrix client. • Restart Internet Explorer and login to RE again.