Why am I unable to access GP SystmOne?
Each GP SystmOne client connects to the patient records database via the internet. If you are unable to access GP SystmOne, confirm whether your colleagues are experiencing the same issue. If your colleagues are also unable to access GP SystmOne, then check you can access the internet: • Try browsing to the BBC news webpage (http://news.bbc.co.uk). If you are able to access the internet, please contact the ESSA GP Helpdesk. If you are unable to access the internet, then check you can access internal network resources: • Try printing to a shared network printer. • Try accessing the surgery’s shared drives (if your surgery uses them). If you are able to access internal network resources, but not the internet, then there could be a problem with your BT N3 network connection. Please contact the ESSA GP Helpdesk. If you are unable to access your surgery’s internal network resources, check all networking devices are powered on. If you having problems with one PC in the surgery try the follow
