Why am I receiving an error message (Device Not Found, Check Power and Port Connections) when I try to download data from my GPS Tracking Key?
If the device has been immobile in the USB port for more than 2 or 3 minutes, it may have gone into sleep mode. Remove the device from the USB port and wave or shake the unit to wake it from sleep mode and then reinsert the device. Try downloading again. If this fails, try downloading from an alternate USB port if possible. You will also want to verify that the device drivers for the Tracking Key are installed. To do this, right-click on My Computer in XP or Computer in Vista and Select Manage. This will bring up the Computer Management screen below. Verify that the selected u-blox Antaris 4 GPS Receiver driver is installed in the Ports section of Device Manager. If it is not, you can download the drivers at: http://www.landairsea.com/downloads/downloads-gps-tracking-key.html There are also known issues with Microsoft updates that can cause the above errors. To rectify this, first make sure that your version of Past Track software is up to date. If you are running any version less than
If the device has been immobile in the USB port for more than 2 or 3 minutes, it may have gone into sleep mode. Remove the device from the USB port and wave or shake the unit to wake it from sleep mode and then reinsert the device. Try downloading again. If this fails, try downloading from an alternate USB port if possible. You will also want to verify that the device drivers for the Tracking Key are installed. To do this, right-click on My Computer in XP or Computer in Vista and Select Manage. This will bring up the Computer Management screen below. Verify that the selected u-blox Antaris 4 GPS Receiver driver is installed in the Ports section of Device Manager. If it is not, you can download the drivers at: http://www.landairsea.com/downloads/downloads-gps-tracking-key.html There are also known issues with Microsoft updates that can cause the above errors. To rectify this, first make sure that your version of Past Track software is up to date. If you are running any version less than
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- Why am I receiving an error message (Device Not Found, Check Power and Port Connections) when I try to download data from my GPS Tracking Key?
