Why am I only able to view ‘information only’ delivery exceptions for international shipments and why do my customer’s international exceptions not appear in the same way as my UK deliveries?
The international delivery network operates for the most part on a different system and as such the means of reporting and creating messages differs slightly from the UK procedure. We are however able to receive parcel scan events from our international partners and as such are able to identify the exceptions and failed events to present in the ‘information only’ section. This then allows you and your customer complete visibility of any parcels, which may have been delayed in the international networks and the reasons why.
