Why am I having trouble logging into the AppAdmin window?
A. Microsoft Windows 2000.2.3 SP H introduced Windows 2000 Hotfix Q274450. This Hotfix prevents users from logging into the AppAdmin window. This is documented in Cisco bug ID DDTS CSCea24526 ( registered customers only) . The fix for this is to upgrade to Cisco Customer Response Applications (CRA) version 2.5.5. Note: You might not be able to log in to the AppAdmin window if you change the LDAP port configuration in CRS from the default value 389 to some other value. In this case, you need to revert the Active Directory port back to 389 in the c:\winnt\system32\ccn\ccndir.ini file. Once this is changed, you should be able to start the CRS Engine service and log in to the AppAdmin window. Once logged in, you can change the port configuration under System > Configuration and Repository back to 389.
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