Why am I having trouble getting the right items when I order a TV series on DVD, a boxed CD set or other multi-volume items?
After consolidating the city and suburban catalogs, a problem cropped up regarding the way DVD sets, boxed CD sets and other multi-volume items were catalogued. This means that when you place holds on these items, you may get an entire series or set or only portions of them. In the combined catalog, you place a hold on the title (“Lost Season 1″), not on the item itself (Lost Season 1, disks 1-3”), so you won’t know if “Lost Season 1, disks 1-3” will show up for you, or some other set of disks for “Lost Season 1”, or the entire season.