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Why am I having problems sending mail through the secure, authenticated SMTP gateway?

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Why am I having problems sending mail through the secure, authenticated SMTP gateway?

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If you’re having problems when working from off-site, it may well be because your ISP is blocking outgoing connections to “smtp” ports. You should be able to get around this by reconfiguring Mulberry to use the standard “message submission” port instead of the “smtp” port. To do this, reconfigure your SMTP server changing it from smtp-auth.bris.ac.uk to smtp-auth.bris.ac.uk:587 Alternatively, if you have Norton Anti-Virus installed on your machine, you may see the following message when you try to send email: SMTP server ‘STARTTLS’ command ref: 500 unsupported command.

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