Why am I getting the message “The maximum number of simultaneous users has been reached……”?
Each subscription allows a certain number of users to be logged in at one time, and this message appears when all spots are currently in use. Always remember to click the Logout button at the top right of the screen when you are finished using Naxos Video Library to ensure that your user spot opens up immediately. Closing the browser or going to another site without clicking the log-out button will keep your user space occupied until the session times out and can prevent you or other users from logging in. If you are logging in through a school or institutional subscription, other patrons from your institution may be using Naxos Video Library at the same time. If you receive the “maximum users” message, please contact your librarian and request an increase in the number of user spaces purchased. This will make it easier for all users to gain access as needed. Individual Subscribers: If you did not click logout, your user space is still occupied. Please wait up to an hour before reporti
