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Why am I getting an error when setting up an arrival & departure update through Family Locator?

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Why am I getting an error when setting up an arrival & departure update through Family Locator?

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In order to set up an arrival & departure update, the family member you wish to locate must have their phone powered on, must be within the Verizon Wireless National Enhanced Services Rate and Coverage Area and cannot be on a voice call during these actions.

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