Why am I getting a Permission Denied error when trying to make changes and upload new files to my site?
This problem occurs when you create a new user in your control panel other than an ’email only’ user. If you add another FTP user to your account without specifying a dedicated folder for them to have access to, the permissions on your account become unstable. Also, if you create another admin user other than your original admin user, the permissions become unstable. You can only have one admin user on your account. If you add an FTP user, you must specify a folder for them to access, otherwise it may cause this problem. If this problem occurs, you can have it corrected by using the ‘Permission problems’ link on the customer help page to submit a ticket.
