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Why am I charged additional shipping fee even after I had paid EMS Express Upgrade before checking out?

April 26, 2017additional charged checking EMS Express fee paid shipping upgrade

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Why am I charged additional shipping fee even after I had paid EMS Express Upgrade before checking out?

1 Answer

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The cost of EMS Express upgrade depends on countries and regions. The upgrade fee calculated by the shopping cart is only applicable to certain regions, listed in the notes area on the shopping cart page. In some regions, the EMS service itself is not available altogether (this countries include, but not limited to, the Netherlands, Lithuania, Saudi Arabia, etc). For these regions we will use DHL for express shipments. DHL, however, carries a higher shipping rate and thus our staffs will send email to the customers for this extra cost after. We send e-mail only after we have packed your order as any additional charges will be based on actual shipping weight, and it saves customers from over-paying on shipping.