Why am I being charged a convenience fee for using the Speedpay service?
The Speedpay service is provided by Western Union. This fee covers the development and operating costs associated with their computer and telephone payment systems and the banking and credit/debit card company costs for processing these payments. While these types of payments are more expensive than sending AEL&P a check, or by using AEL&Ps Easy Pay or eCheck options, the Speedpay service provides a convenient way for customers to make payments by phone or by using the internet. Their system allows you to pay 24-hours-a-day, seven-days-a-week. You may find this service to be a better option than paying late fees and other collection fees. It also saves you time and gas associated with making payments in person.
