Why am I being asked for a password when I have never used WebFile? Where do I go to create a password?
The password is created the first time a representative from the entity logs in to WebFile. If you are being asked for a password, then a password has already been established for the entity. You can press “Forgot Password” and reset the account if you know the security question and answer. If you do not know the answer to the security question, or you did not establish the password, contact the Comptroller’s Electronic Reporting Section at (800) 442-3453. You can also e-mail us at WebFileHelp@cpa.state.tx.us. You will need one of the following for security verification: the Total Revenue, payment amount from the previous return (if a payment was made), or the WebFile number.
The password is created the first time a representative from the entity logs in to WebFile. If you are being asked for a password, then a password has already been established for the entity. You can choose “Forgot Password” and reset the password by answering the security question. If you do not know the answer to the security question, contact us at (800) 442-3453 or send an email to WebFileHelp@cpa.state.tx.us and we can reset your password. You will need to provide identifying information, such as past gross receipts or total revenue, the last payment amount that is greater than zero, or your WebFile number, before we can release this confidential information.
