Why adopt ITIL best practices?
The beauty of ITIL is that it can structure and clearly define how your projects and services are working out for you. It enables your business to become more proactive as opposed to reactive and establishes a platform for continual improvement of your services. If you’re looking for an effective way of managing deadlines, priorities and service level agreements then ITIL might be just the ticket. It’s internationally recognised and widely adopted so chances are your competitors will already be using ITIL, a similar recognised framework, or looking into it.
