Why achieve a Genesys certification?
Why Genesys Customers Choose to Achieve a Genesys Certification: • SAVE: A certified technical staff means less dependence on third-party integrators for modifications and enhancements as the contact center grows • PERFORM: Great customer service is an organization-wide responsibility. A certified technical staff means quicker resolutions to any unexpected issues as well as more impressive application of Genesys capabilities – all of which help enhance the customer experience. • EXECUTE: Certified individuals contribute to the success of the company because they have the knowledge and expertise to implement, operate and/or troubleshoot Genesys components integral to customer success. Why Genesys Partners Choose to Achieve a Genesys Certification: • STAND-OUT: Genesys certifications are the recognized benchmark in the contact center industry. • WIN: Certified partners are more likely to win bids because customers have more confidence in partners who can verify their skills and knowledge
