Whom should I contact if I have questions regarding redeeming Points under the ScoreCard Program?
Call Awards Headquarters at 1-800-854-0790. Merchandise Awards Q&A Q: If I order more than one item, will they be shipped together A: We cannot guarantee that items will be shipped together. You may receive several shipments to complete your order. Q: What if the item I order is not available? A: Sometimes ordered items are on backorder with the manufacturer. If the backorder is for a short period, such as for no more than a couple of weeks, we will notify you of your backorder status and ship the item once it is again available to us. If the backorder status is going to be longer, we may contact you to allow you to select an alternate Award or you may elect to cancel your order and have the Points added back to your rewards account. Q: For merchandise redemptions, how long after I place my order should I expect to receive the ordered items? A: Generally, merchandise Awards will be shipped from the Award Headquarters via a parcel delivery service or by the U.S. Postal Service and shoul
