Who will be providing technical support?
Current QuestionPoint users will continue to receive technical support from OCLC and their Regional Service Providers, if applicable. Current 24/7 Reference users will continue to receive support from the 24/7 Reference staff, who are being trained on the features of QP that are being incorporated with 24/7 Reference. QuestionPoint users that choose to join the cooperative and/or use the new chat module will receive primary support from OCLC staff who are being trained on the new chat tools. 24/7 Reference support staff are being incorporated into the OCLC support staff.
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