Who were some of the B/OSS vendor players involved at Saudi Telecom Company?
Hoosein: STC’s end-to-end order-to-cash system that was built around ICMS, an integrated B/OSS system IBM implemented for STC in the mid-90s. The software is highly customized and has worked quite well for STC, but it was time to replace this with something more modern. Tata Consultancy Services was the chosen systems integrator for the project. In customer care, STC opted for an Oracle Siebel CRM and the billing piece was awarded to Convergys’ Infinys Rating and Billing. Granite from Telcordia was chosen on the inventory side. There are a number of other B/OSS vendor systems involved, but the SI project included implementation of these three completely new software systems. Reorganization and Data Migration Issues TRI: You mentioned that reorganization was the catalyst for B/OSS system changes. But what were some of the specific organization challenges faced? Hoosein: STC is organized into four business units (BUs): residential landline, wireless consumer, enterprise, and wholesale. T
