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Who should I contact with technical questions about a product?

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Who should I contact with technical questions about a product?

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Please click here to contact us if you have any technical questions regarding the features, compatibility, or upgradability of our products.

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We’d like to strongly encourage you to check our list of most Frequently Asked Questions before calling our technical support staff. Take advantage of this on-line service that is available to you 24 hours a day, 7 days a week. If you still need help, please do not hesitate to contact us from 9:00 am to 5:00 pm EST at (800) 321-5646 / (514) 939-8700 ext.110 or better yet, send an e-mail to support@lcsi.

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share-it! handles the sale and sometimes the delivery of the software publisher’s product. Please contact the software publisher directly for all technical questions about the product related to features, configuration, compatibility and upgradability. You can find the publisher’s contact address on their Web site. The publisher may not offer communication in your language. In most cases, English is the standard language.

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element 5 handles the sale and sometimes the delivery of the software publisher’s product. Please contact the software publisher directly for all technical questions about the product related to features, configuration, compatibility and upgradability. You can find the publisher’s contact address on their Web site. The publisher may not offer communication in your language. In most cases, English is the standard language.

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Note: all online purchases are handled by the online store run by Element5. Any questions or issues regarding your purchase should be directed to Element5 (see further down in this page for details).

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