Who should I contact for pre-sales and post sales support?
The second most important criterion in selecting a master agent is support. A good master agent will enable the sub-agent to concentrate on selling, rather than following up on billing tickets. TBI has staff experts called ‘vendor specialists’ who: help agents prior to the sale by shortening the learning curve when dealing with a new vendor (carrier); suggest products and promotions; and assist with sales calls and proposals. Once the sale is closed, the account is passed to the TBI provisioning team to implement the order and insure proper service installation. In recognition of its high support levels, TBI was given an award for “Best master agent” for 2006 and 2007 from the Telecom association.
