Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

Who should I contact for help if I am having problems transferring songs to my Diamond Rio 500 with RealJukebox 2?

April 26, 2017contact diamond help problems realjukebox Rio Songs transferring

0

Posted

Who should I contact for help if I am having problems transferring songs to my Diamond Rio 500 with RealJukebox 2?

1 Answer

0

Posted

Solution: First, try to isolate the cause of the problem. Is the problem specifically with the Rio player or with RealJukebox 2? The answer will direct you to the correct source for assistance. Try transferring songs to your Rio with the most recent RioPort Audio Manager software from Diamond. The Diamond Rio 500 Player plug-in for RealJukebox 2 and RioPort Audio Manager software use the same core engine. Updating the RioPort software can often fix problems in RealJukebox. You can download the latest RioPort software from http://www.rioport.com. If you are unable to transfer songs with the newest version of the RioPort Audio Manager software, there may be a problem with the Rio core engine. For assistance troubleshooting the Rio core engine, please contact RioPort technical support at http://www.rioport.com/RioDoctor. If you can transfer songs to your Rio player with the RioPort software, but not RealJukebox 2, temporarily use the RioPort software to transfer your songs until you can c