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Who serves as a neutral or mediator?

mediator Neutral
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Who serves as a neutral or mediator?

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The common thread for mediators, however, is that all mediators are neutral parties. They cannot take sides, nor offer advice. A mediator’s sole role at the mediation is to facilitate understanding and a resolution of the dispute in terms which all participants can agree on. A mediator, therefore, works toward dispute resolution rather than directly for either party. Mediators can often help parties to ease tension and increase the effectiveness of their communication. The role of the mediator is to encourage direct participation of the parties by empowering them to discuss conflict. The mediator can help the parties themselves find a solution which is mutually beneficial. Because the process of mediation is voluntary, every participant should be satisfied with the result. Mediators for the Dispute Resolution Program of the County of Santa Clara have completed a minimum of 40 hours of intensive training in mediation communication, cultural skills sensitivity, and facilitation. Addition

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