Who sells call processing guides for public safety calltakers?
A. There are two companies that market flip-type cards to assist calltakers in handling telephone calls for law enforcement, fire and EMS situations: PowerPhone and the National Academies of Emergency Dispatch. The cards present basic law enforcement, fire and medical situations, and then a list of questions the calltaker should ask the caller in order to obtain the needed information from the caller. Both companies also offer extensive training and certification in the use of the cards and protocols. In addition, the state of New Jersey has created a set of guide cards for EMD, which they’ve posted on-line in Acrobat, (pdf, 1.6 Mb, 56 pages) format, or as individual files. Also see the next answer…
