Who pays the eHSA claims?
The Pay-Direct card is used to pay for expenses where possible, otherwise participants mail their fully completed claim form along with the original receipts to Esorse Corporation, the Administrator, who pays the eHSA claims. Reimbursement is 100% with no deductible or co-pay. Claims are paid up to the amount available in the individual’s account – if current balance is less than the submitted claim, reimbursement will be made once subsequent monthly contributions allow. All eligible claims under the “Catastrophic” insurance will be paid by Norfolk Mobility Benefits following notification by Esorse that participants have satisfied the $2,500 deductible. Claim reimbursement payments can be direct-deposited to the participant’s Canadian Bank Account. An email will be sent advising that claim payments have been made, and at anytime participants can go online and look up their account balances and claim history.
