Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

Who pays for shipping on a defective item?

April 26, 2017defective pays shipping

0

Posted

Who pays for shipping on a defective item?

1 Answer

0

Posted

3DCOOL.com does not pay for the return shipping of defective merchandise. We are not responsible for factory defects because we are not a product manufacturer and we do not produce the parts we carry (similar to a standard walk-in store). Thus 3DCOOL will split the shipping costs with the customer. The customer agrees to pay to send the item back to 3DCOOL and 3DCOOL will consequently replace the component and ship the item at no charge back to the shipping address specified in your account.