Who pays for shipping on a defective item that is being returned to LRS?
LRS has the right to determine what classifies as defective. The easiest thing to define would be what we determine as NOT defective. Any part that was ordered in error i.e. wrong year, model, color, application, size, or any other way that the part was just ordered inaccurately by the customer. We will help you in every way to get the correct part, but we also process a great amount of Web orders where we do not get that privilege of asking all the questions that would make your decisions more accurate. This is the reason that we enjoy talking to you on the phone, and assist you in the ordering process and possibly make a friend. A part that does not fit can be described as defective, if in fact it was manufactured incorrectly. In a case such as this we will do an exchange on a new part and require the defective part to be returned to us. In order to assist us in this great service that we provide, we will split the shipping costs with the customer.
LRS has the right to determine what classifies as defective. The easiest thing to define would be what we determine as NOT defective. Any part that was ordered in error i.e. wrong year, model, color, application, size, or any other way that the part was just ordered inaccurately by the customer. We will help you in every way to get the correct part, but we also process a great amount of Web orders where we do not get that privilege of asking all the questions that would make your decisions more accurate. This is the reason that we enjoy talking to you on the phone, and assist you in the ordering process and possibly make a friend. A part that does not fit can be described as defective, if in fact it was manufactured incorrectly. In a case such as this we will do an exchange on a new part and require the defective part to be returned to us. In order to assist us in this great service that we provide, we will split the shipping costs with the customer. The customer agrees to pay to send
