Who pays for return shipping?
Our 100% satisfaction guarantee return policy allows you to return any unworn item for up to 30 days. We do not pay for return shipping so you may use any carrier you wish. We do suggest that you track and insure your package as we are not responsible for lost returned packages. In the unlikely event that you need to return an item because the item you received is different than our online description, we will refund all your shipping costs upon inspection of that item. I’m trying to return an item, what is my “stocknumber”? Every pair of shoes we sell has a small sticker with a number and a barcode on it. That number is usually on the outside of the shoe box or on the bottom of the sole. That number is the “stocknumber” of the item you have purchased and must be entered into our system when requesting a return. How long does it take for a return to be processed? It usually takes 7 to 10 business days. Once your return has been processed we will send you an email notification.
For a return, you are responsible for the cost of returning the merchandise. Your return will be processed and your credit card credited within ten business days. Please allow up to two billing cycles for a refund to appear on your credit card statement. For an exchange, you are responsible for the cost of returning the merchandise. If you request a replacement item of equal or lesser value, there is no charge to ship the item to you. However, if you would like to upgrade your shipping method or purchase additional items, you are responsible for the cost of the additional items and shipping charges. If the exchange is of lesser value, we will need permission to credit your credit card for the original order and place a new order. In the unlikely event that we have inadvertently sent you incorrect merchandise or you received damaged merchandise, please notify us immediately. We will reimburse you for the cost of returning the package to us, and we will not charge you for the shipping co
Our 100% satisfaction guarantee return policy allows you to return any unworn item for up to 90 days. We do not pay for return shipping so you may use any carrier you wish. We do suggest that you track and insure your package as we are not responsible for lost returned packages. In the unlikely event that you need to return an item because the item you received is different than our online description, we will refund all your shipping costs upon inspection of that item. Use this link to return an item.
Our 100% satisfaction guarantee return policy allows you to return any unused item as long as you contact us within 72 hours of receipt and actually ship the item within 7 days of receipt. We do not pay for return shipping so you may use any carrier you wish. We do suggest that you track and insure your package as we are not responsible for lost or returned packages. In the unlikely event that you need to return an item because the item you received is different than our online description, we will fix the issue at no cost to you. Many times we require digital pictures to be taken so we can determine the best course of action while avoiding costly return shipping.
