Who needs GDS on-site Nortel Symposium Call Center Server training?
Everyone that uses Nortel Symposium Call Center Server on a daily basis, or looks at SCCS, or Contact Center Manager Administration reports, needs Reports and Real Time displays training. Nortel Symposium Call Center Server and CCMA are fantastic tools, but your employees need to know how to effectively use the system in your environment. Knowledge of the Symposium or CCMA system is required if you want to know what your customers are experiencing and measure your call center staff productivity. In your on-site training environment, your agents and incoming calls are evaluated in the Symposium historical reports and Symposium real-time displays. This leads to a better understanding of Symposium Call Center Server by managers and supervisors. If your managers and supervisors know how to use it, the Symposium system will allow you to improve your customers’ experience in your contact center.
