Who needs Emotional Intelligence?
Research shows that for jobs of all kinds, Emotional Intelligence is twice as important as IQ plus technical skills. Emotional intelligence is more than 85% of what sets star performers apart from the average. And the more complex a job is, and the higher the authority it holds, the greater the impact of outstanding performance on the bottom line. Top managers can add or destroy huge economic value to your organization. We’re talking about “hard” results such as improved profitability, higher productivity, increased sales and lowered costs, as well as the “softer” results: increased morale and motivation, greater co-operation, lower turnover and greater retention of talent. For high complexity jobs (i.e. physicians, account managers, sales people) the added value generated by the top 1% is 127% greater than the average!
