Who maintains hardware, software, and OS maintenance for the SAP NetWeaver BI Accelerator?
Maintenance is organized in the same manner as other SAP products. Software issues are handled by SAP, and the link to hardware partners is via Linux Lab. Hardware partners offer the SAP NetWeaver BI Accelerator hardware as a packaged appliance complete with a persistence layer on hard disks. The customer normally makes an agreement for both hardware procurement and hardware and software maintenance with the hardware partner. The customer is responsible for applying patches and SPs or for contracting this work to third parties.
