Who looks after the Code of Practise for Premium Rate Services at Virgin Mobile?
Virgin Mobile is dedicated to making sure that our customers have all the information they need to know about premium rate numbers. Right now, the person in charge of this is our code of practice manager. You can email the CodeofPracticeManager@ virginmobile.com or write to: Code of practice Manager Virgin Mobile Telecoms Limited, 160 Great Portland Street, London W1W 5QA Who regulates premium rate services for the industry? PhonepayPlus is the UK regulator for premium rate services. What does PhonepayPlus do? PhonepayPlus regulates the content, promotion and overall operation of all premium rate services. It does this using its Code of Practice, which sets out the rules with which all providers of premium rate services must comply. PhonepayPlus role is to protect consumers. Among other things, it asks companies to provide: • clear and accurate pricing information • honest advertising and service content • appropriate and targeted promotions It investigates all complaints received abou
