Who knows when an employee or family member uses the services of the EAP?
While the company is made aware of statistical employee activity and usage on a quarterly basis, names and specific activities on the part of employees or family members are kept confidential. In the case of a supervisory referral, the manager or supervisor contacts the EAP for consultation as needed on referring an employee with job performance problems. The manager meets with the employee to address job performance issues and refers the employee to the EAP. With a signed release of information, the EAP will follow-up with the supervisor on status and progress. The nature of the problem remains confidential.
