Who is working for me… the repairer or the insurer?
| TOP | The consumer should have both entities working diligently on their behalf. Unfortunately the customer is often caught between the insurance company’s desire to minimize their pay-out and the repair facilities need to make a reasonable profit. The consumer’s needs are all too often disregarded. Today many repair facilities (both dealerships and independents) and insurance companies have established mutual relationships referred to as “DRP” or “Direct Repair Programs” whereas the repairers concede to steep discounts and adhere to insurer’s mandates in exchange for continued referrals from the insurer. While these mandates are intended to keep repair costs low, they may restrict proper repair techniques and/or quality parts and materials. Far too often these DRP relationships have the repair shop working for the insurer, not you, or in your best interests. In most cases it is best to seek a truly independent repairer of your own selection, (based upon recommendations from those yo
