Who is responsible if my order is lost or stolen while in transit?
Gold De Royale insures its shipments and its insurer is responsible if anything should happen to your package while it is in transit to you. However, Gold De Royale will not accept responsibility if you have instructed the particular carrier to leave the package for you without the need for a signature. Furthermore, Gold De Royale cannot be held responsible for any package delivered to a non-residential address which is signed for by a third party or the address provided by the customer is incorrect. Therefore, we recommend that you do not request your package to be shipped to a business address. If your order is lost or stolen during transit, we follow up this matter with the insurance company and the customer will be repaid back the money (when we receive the money from the insurance company) that was used to purchase the bullion.
