Who is responsible for returns on damaged or misdirected merchandise my customer may receive?
As far as your customers are concerned, you are the person or company from which they made their purchase. They had enough confidence in you to make their purchase and expect you to resolve their concerns accordingly. Be sure to reply to their emails or correspondence in a timely manner (within 24 hours) and insure them that their concerns are going to be addressed and resolved. Together as a team, we will find a solution. Our goal is to be certain that all of our customers are 100% completely satisfied. Although in business we can’t please 100% of our customers, 100% of the time, we will work diligently to resolve any matters concerning an unsatisfied customers.
Related Questions
- GENCO Marketplace can be your single source for below wholesale merchandise, including customer returns, refurbished products, new closeouts and overstock merchandise, damage goods, and other liquidation sale inventory. Why GENCO Marketplace?
- Who is responsible for returns on damaged or misdirected merchandise my customer may receive?
- Who is responsible if the merchandise arrives damaged?
