Who is performing case management activities in welfare agencies?
To meet the requirements and goals of welfare reform, many welfare agencies have changed the roles and responsibilities of their front-line workers. As welfare agencies provide more case management services to more TANF clients, front-line workers have taken on a range of case management asuch activities, as from assessments, and service planning, to service brokering, and case monitoring. Even in agencies where separate workers perform income maintenance and case management activities, are performed by separate workers, all front-line staff are expected to convey the message of welfare reform. Some welfare agencies use specialized staff to perform certain case management activities, such as in-depth assessments and service planning to address barriers to employment. In redesigning jobs and responsibilities, some agencies have shifted certain case management activities to other public- sector agencies or to private contractors. For more information, see the Welfare Information Network
