Who is overseeing the work at the engagement level?
Backoffice account managers oversee the work at the engagement level. At the beginning of the engagement, the account managers are responsible for reviewing the test procedures and documentation before the Backoffice consultants view it. They are also responsible for reviewing the quality of the work after the Backoffice consultants return the completed testing documents. Their role diminishes as the process becomes familiar and both groups begin functioning as one team. The Backoffice account managers will then be responsible for planning, quality assurance reviews, and following up on any customer service issues.
