Who is buying most of the IM management software today? Is it the service providers or enterprises?
Gossain: We’ve got a blue-chip client base. People who are in the financial world need archiving and logging. [Expenditures] are on the upswing. Do you think any flavor of IM has an advantage over another? Gossain: From where I’m sitting, I don’t know if there is an advantage. But there is a lot of use of public IM right now that has rich client functionality. From an IT perspective, you already have a lot of users with AOL, MSN and Yahoo. From an IT management perspective, you might want to use the same one internally as well as externally, but that’s not realistic. The real challenge will be to support a heterogeneous world. How will IM change applications? Gossain: That’s the real opportunity for businesses, as they look beyond using it as an individual desktop tool. In some ways, IM is a perfect way to complement the way business is done today. Today, the opportunities are in customer service, in supply chain management and in collaboration. Businesses should look at the way they c
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